1.    All cats 6 months and over must be spayed/neutered.
2.    All cats in our care MUST have a current vaccination certificate. If evidence of vaccinations is not provided before or on arrival, we reserve the right to refuse admission and cancel the booking. 
3.    Cats must be free of fleas, worms and other parasites before entering the cattery. We will administer treatment with a product authorised by the Veterinary Medicines Directorate (VMD) if evident. Treatments are chargeable to the owner. By singing this document you consent to such treatments to be undertaken.
4.    We advise that all collars should be removed prior to the cat's stay. Any collar left on is entirely at owners’ risk.
5.    Cat’s from the same household can be accommodated in one pen. However, if the welfare of any cats is affected (e.g. aggression shown between cats or cat eating the food of the other(s)) we reserve the right to separate them. By signing this document, you are giving permission for your cats from the same household to board in the same pen and for us to  separate the cats if needed.
6.    If a cat is not collected one month after the agreed collection day, we have the right to assume ownership and seek re-homing. All additional boarding charges and costs involved will be charged to the customer and will be pursued in court if necessary.
7.    Owners must inform us at the time of booking (or as soon as condition known if after booking) of any medical condition or history that may affect your cats stay.
8.    We will happily administer prescribed oral medication (e.g. tablets, food additives), however we charge £2 per administration of any other form of medication (e.g. if your cat requires 2 injections a day you will be charged an additional £4),if we believe your cat requires specialist veterinary care, we reserve the right to refuse admission and cancel the booking.
9.    If a cat becomes unwell while under our care, we will attempt to contact your regular vet for advice. If a vet visit is required, we will use your regular vet if available and within 4 miles of our location (GU11 2PX). If your vet is unavailable or the distance is greater than 4 miles, we will visit our local veterinary practice which is Rivendell vets, 153 Ash Hill Rd, Ash, Aldershot, GU12 5DW.
10.    We will charge £24 inclusive of VAT per hour to facilitate any veterinary visits required for pre-existing medical conditions whilst in our care.
11.    All veterinary costs are the responsibility of the cat owner.
12.    Whilst every possible care and attention is given to each and every cat in our care, we cannot be held responsible for any illness or loss.
13.    Our Opening Hours are as follows;
Monday to Saturday  8am - 12pm and 3pm - 6pm.
We are closed for arrival and collection on Christmas Day, Boxing Day, News Years Day, Good Friday, Easter Sunday and any bank holidays.
We are only open in the mornings on Christmas and New Years’ Eves.
We cannot accept arrivals or collections outside of the hours stated above, unless the reason for the out of hours visit is an emergency.
14.    Owners will be charged for all booked days, regardless if stay is foreshortened.
15.    All days are chargeable regardless of collection time.
16.    Minimum boarding charge is 3 days, unless booking includes any day during Easter Weekend (Good Friday to Easter Monday) and the period 24th December to 2nd January where the minimum charge is 5 days.
17.    A 25% non-refundable deposit is payable at time of booking, with the remainder payable on collection of pet(s). For customers who have had cats stay with us previously, and without payment issues, no deposit will be payable.
18.  If booking is cancelled >1 month before arrival, 25% of booking is payable. If cancelled between 1 month and 1 week of arrival 50% is payable, if cancelled less than 1 week before arrival 100% of the booking is payable. 
19.    Payment can be made by Bank Transfer (if in advance of collection) or Cash. Unfortunately, we do not accept American Express or any business/corporate cards or Cheque.
20.    Prices are reviewed annually and any changes are implemented on the 1st January. We do however, reserve the right to amend prices at other times.
21.    If our prices are changed between the time of booking and arrival day, we will charge the new, current price. If our prices are changed during the cats stay with us, we will honour the lower price for all of the stay.  
22. We do not offer any pet collection or drop off services.

23. We hold a range of main brand wet and dry cat feeds however if your cat is on a particular range or diet please feel free to bring it along.

24. All Cats are to arrive in a suitable cat carrier that will be left on site for the duration of the cats stay. Cats must be carried in a carrier or basket until released into their accommodation supervised by a member of staff. Do not carry cats in arms or by using harnesses

25. In the unfortunate event of a cat needing to be euthanised any euthanasia will not take place until the owner or nominated person gives consent if however we are unable to contact the owner or nominated persons we will act upon the vets recommendations, unless By signing this document you are giving consent for us to give permission to the vet to euthanise.

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By Signing Below You Are Agreeing With Our Terms And Conditions And Consents Stated Within.

 

Singed

 

 

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